Helping organisations deliver better services at a lower cost through channel shift

Brett Husbands

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Latest Articles from Brett Husbands
As people increasingly use the internet to shop and bank, it’s no surprise there is a growing appetite for online Council services too. Citizens want to be able to use online channels to pay council bills, order services and access information. The demand for a better digital environme...
Burnley Borough Council has deployed Firmstep’s Platform to replace its Northgate CRM and Jadu web content management systems, generating significant percentage reduction on software licensing and support costs in FY 2013-14, and helping it to drive channel shift
The Isle of Man Government is improving its engagement with citizens and boosting efficiency in its internal operations using AchieveForms, the intelligent Web forms solution from Firmstep. The forms are a key element in the Government’s online services programme, which aims to make...